Pay Solutions Advanced
This is a fully outsourced solution where Pay Solutions manages the billing process for your businesses. Your client simply completes a Direct Debit Authority form, you send it of to Pay Solutions and we do the rest.

Pay Solutions Basic
With the assistance of your software provider, we can securely receive bank files directly form your system and process them through the bank

Pay Solutions process guide:

• Direct debit forms are completed by your customer
• The forms are then sent to Pay Solutions on the scheduled date
• Information is entered into Pay Solutions billing database
• Billing commences on the agreed date each week/ fortnight/ month
• Funds are distributed to your account on the fourth working day
• You receive a comprehensive itemised report of all clients payments including any rejected accounts, why the rejected and action taken to recover funds

Failed payments
Customers with failed payments are sent a letter on your behalf informing them of the unsuccessful debit. At this time we inform them of the next scheduled debit date, the total amount overdue and the administration fee they have incurred.

We have an exhaustive collection process should the payments continue to fail. This process has resulted in us experiencing an exceptional collection rate of 99%

Failed payments are a delicate issue and are handled quickly and professionally on your behalf.

Reports
Pay Solutions provides you with an invoice and a comprehensive itemised report of all client payments with every debit done on your behalf. We also provide specialized reports upon request including:

• Members Expiry/Termination Listing
• Members on Freeze
• Members on hold
• Member Statements